90 Works set out to create an evidence-based, accelerated case management model that would provide a community of care for customers to reach self-sufficiency in 90 days and have the lifelong skills to remain self-sufficient and eventually thrive.
The mobile app allowed progress to be measured collaboratively through a self-sufficiency scale that defines six critical domains of basic needs, which begin with housing and include income, transportation, health, safety, and support.
The project provided a people-first framework, based on Maslow’s Hierarchy of Needs, that enabled service staff and customers to co-develop and work in unison to meet personalized, adaptive action plans based on customer voice & choice and their current situation. This project works to identify what could be the overwhelming root causes of the crisis. It focuses on solving the barriers to self-sufficiency in a customer’s life through tangible next steps.