Context: During the COVID-19 pandemic, municipalities encountered significant challenges in processing work permits, particularly for new HVAC installations. Traditional methods required physical site visits, which posed health risks and were time-consuming, leading to delays and inefficiencies.

Core Problem: The need for in-person permit reviews for HVAC installations became impractical and unsafe due to the pandemic. This situation led to a backlog of permit applications. It hindered the ability of HVAC companies to complete their installations on time, affecting both municipal efficiency and business operations.

The Inspected mobile application was designed to streamline the permit review process for HVAC installations. It lets HVAC companies livestream their installation sites to municipality officials for permit reviews.


  • Health Safety: The app minimizes physical contact, ensuring safety for municipal staff and HVAC professionals during the pandemic.
  • Increased Efficiency: By eliminating the need for travel, municipal staff can conduct more reviews in less time, significantly reducing the permit processing backlog.
  • Convenience: HVAC companies benefit from expedited reviews, allowing them to complete installations faster and serve more customers.
  • Cost-Effective: Reduces travel expenses for the municipality and shortens project timelines for HVAC companies, leading to cost savings.


The Inspected mobile app has transformed the permit review process, making it safer, more efficient, and more convenient, benefiting municipalities, HVAC companies, and, ultimately, the end consumers.